AI FRONT DESK FOR HVAC AND HOME SERVICES
Every service call answered, every job captured
24x7 AI picks up when your techs are on roofs and your office is closed. It triages the issue, books the job, and flags true emergencies to your team.
Try the live demo: request HVAC service and watch the example request land in a spreadsheet. In a real setup, we connect it to the tools your dispatch team already uses.
Sound familiar?
- Emergency calls at 9pm go to voicemail while the customer calls your competitor.
- Your dispatcher spends the day re-typing requests instead of routing techs.
- Routine tune-up requests and true no-heat emergencies all sound the same on a message slip.
THE HOME-SERVICE CALL, BY THE NUMBERS
Speed is part of the service.
When the office is closed or the crew is out, the first response can decide who gets the job. The agent handles the first safe step, then escalates what needs a person.
of home-services callers speak with a person.
of home-services leads convert on the call.
of home-services businesses do not ask leads to book the job.
Directional averages from Invoca's 2026 home-services call dataset, not a promise of your results. Invoca home-services benchmarks
What your AI front desk handles
Service requests, captured completely
Collects name, address, unit symptoms, and availability, then sends the request to the system your team uses, such as a CRM, dispatch platform, or spreadsheet.
Urgent vs routine, triaged on the call
Follows your escalation rules: routine tune-ups get booked, no-heat/no-cool calls get flagged to your team immediately.
Jobs booked to your calendar
Offers real windows, confirms the visit with the caller, and records the booking in your calendar.
Callbacks, never dead ends
When a caller needs a person, the AI offers a callback and alerts your team with the full context.
Your existing business tools
We connect the workflow to the calendar, CRM, dispatch system, spreadsheet, or other tools your team already uses. Custom integrations are welcome.
LIVE IN 48 HOURS
We set it up with you
Request a demo, we configure your number, calendar or scheduling system, and test calls around your business. You test and approve before it goes live. Pilot plans from $79/mo as you grow.
Common questions
Can it tell an emergency from a routine call?
Yes. You define the triage rules during setup, such as no-heat, gas smell, or water leaks, and the agent follows them on every call, flagging emergencies for your team.
What happens when a caller needs a real person?
The agent offers to have your team call back, captures the number and reason, and sends your team the full context. Nothing falls into voicemail.
How long does setup take?
We configure your number, service area, triage rules, and calendar or dispatch system with you on a setup call, run test calls until you approve, and go live, usually within 48 hours.
What does it cost?
Pilot plans start at $79/mo with concierge setup included. You only move to a monthly plan once the pilot proves itself on your real calls.
BEYOND THE FRONT DESK
Need more than voice? We can build the workflow too.
We also design custom AI solutions that automate the daily workflows around your business. Explore the broader practice when your needs go beyond phone calls.
Explore custom AI solutions