AI FRONT DESK FOR VETERINARY CLINICS
Keep the front desk present for every pet parent.
24x7 AI handles routine appointment and clinic questions, captures the pet and visit details, and gets urgent language to your team without pretending to diagnose.
No public veterinary demo yet. Request this workflow and we will shape it around your appointment types, clinic FAQs, and escalation rules.
Sound familiar?
- The phone rings while the team is helping a pet in the exam room or checking in another family.
- Routine appointment requests and urgent concerns compete for the same front-desk attention.
- Incomplete messages make callbacks harder when the clinic finally has a quiet minute.
THE CONSUMER-SERVICE CALL, BY THE NUMBERS
Routine care should not wait for a quiet front desk.
Veterinary clinics sit inside a broader consumer-services benchmark that includes vet services. It is directional evidence for a bounded intake and booking workflow, not a claim about every clinic.
of consumer-services callers speak with a person.
of answered consumer-services calls are leads.
of consumer-services leads convert on the call.
Directional consumer-services averages; Invoca's category includes veterinary services alongside other local services. Invoca consumer-services benchmarks
What your AI front desk handles
Routine visits, requested clearly
Captures pet name, visit type, preferred timing, and contact details for a booking or callback.
Clinic information, always available
Answers approved questions about hours, location, services, preparation, and refill-request process.
New-client intake, organized
Collects the basic details your team needs before a first visit without asking for unnecessary clinical information.
Urgent language, escalated safely
Uses your approved escalation rules and directs callers to a human or emergency guidance instead of diagnosing.
Your existing business tools
We connect the workflow to the calendar, CRM, dispatch system, spreadsheet, or other tools your team already uses. Custom integrations are welcome.
LIVE IN 48 HOURS
We set it up with you
Request a demo, we configure your number, calendar or scheduling system, and test calls around your business. You test and approve before it goes live. Pilot plans from $79/mo as you grow.
Common questions
Can it give medical advice or diagnose an animal?
No. The safe first version handles approved clinic information, routine intake, appointment requests, and human or emergency escalation. Clinical advice stays with your veterinary team.
Can urgent calls reach a human?
Yes. You define the language and hours that require a person, and the agent captures the caller's number and context before following your approved handoff.
How long does setup take?
We configure your appointment types, clinic information, hours, and escalation rules with you, then run test calls before going live.
What does it cost?
Pilot plans start at $79/mo with concierge setup included. You only move to a monthly plan once the workflow proves itself on your real calls.
BEYOND THE FRONT DESK
Need more than voice? We can build the workflow too.
We also design custom AI solutions that automate the daily workflows around your business. Explore the broader practice when your needs go beyond phone calls.
Explore custom AI solutions